Booking requests
Sending the booking form, a WhatsApp message or a call is a request. Your booking is confirmed only when we confirm the car and the final fare in writing — on your booking page, by message or by email.
Fares
Fares on the website are per car. "Typical" fares are market ranges, not final prices; the fare we confirm before you pay is the one that applies. What the fare includes and excludes is listed on the Policies page and in your confirmation. Permits, entry tickets and detours not in the booking are extra unless your confirmation says otherwise.
Payment
We may ask for an advance (usually 20% of the fare) to confirm the car; the balance is paid as written in your confirmation. We never ask for card details on the phone or by message.
Cancellations and changes
You can cancel for free up to 24 hours before pickup. Later cancellations follow the cancellation rules on the Policies page. Changes to date, time, route or car depend on availability and can change the fare; we confirm any change before it applies.
Waiting and delays
The driver waits free for 30 minutes (60 minutes after an airport landing). Longer waiting is charged at ₹200 per hour. Tell us your train or flight number and we track it.
Hill roads, weather and permits
Landslides, snow, road closures, police or army restrictions and permit decisions are outside our control. If a road is closed we suggest another route or a new date; if the trip cannot run at all for these reasons, the unused part of your advance is refunded. We help with permits where possible but cannot guarantee that a permit will be issued.
Borders
For Nepal and Bhutan trips, the service described on the route page and in your confirmation applies (usually a drop at the Indian side of the border). Passengers are responsible for carrying the identity documents the border authorities require.
Passengers and luggage
The car carries the number of passengers and the luggage agreed in the booking. Please follow the driver’s safety instructions. The driver may refuse to carry anything illegal or unsafe.
Responsibility
We plan pickups with reasonable margins, but we are not responsible for missed trains, flights or reservations caused by events outside our control, such as road closures, accidents or severe weather.
Law
These terms are governed by the laws of India. If you have a complaint, please write to us through the Contact page first; we will try to resolve it quickly.
Last updated 3 October 2026